Frequently asked questions
Straight answers to what customers ask us most — about ordering, delivery, pricing and quality. Still stuck? WhatsApp us, we answer fast.
Ask Us DirectlyPlacing your order
How do I place an order?
Three ways, all simple:
- WhatsApp — send us your list of materials and quantities. This is the fastest option.
- Call us — speak to a person who knows the stock and can quote you on the spot.
- Quote form — fill in the form on our contact page and we'll come back to you.
We'll confirm availability, today's price and your delivery window in writing before you pay anything.
Do you deliver, and how much does delivery cost?
Yes — delivery is one of the main reasons customers choose us. Within Lusaka, delivery is usually same-day if your order is confirmed before midday. Delivery fees depend on your location and load size and are always shown clearly on your written quote before you pay. No hidden charges, no surprises on arrival.
Do you deliver outside Lusaka?
We do. We arrange deliveries to all ten provinces of Zambia. Intercity deliveries are scheduled on confirmed order, with transport quoted upfront so you know the full landed cost before committing. Planning a build upcountry? Get in touch early — we'll build the delivery into your schedule.
What is the minimum order?
There's no strict minimum. We serve homeowners buying five bags and contractors ordering full truckloads with the same care. Small orders within Lusaka may carry a small delivery fee; bulk orders qualify for discounted pricing and free or reduced delivery.
How quickly can I get my materials?
In-stock items confirmed before midday are usually delivered the same day within Lusaka. Larger loads or intercity orders are typically delivered within 1–3 working days, depending on destination. Your quote confirms the delivery date before you commit.
Do you offload at my site?
Yes — our delivery team offloads the materials at your site as part of the delivery. Please make sure there's reasonable access for the vehicle and someone available to receive, count and confirm the delivery against your order note.
What you're buying
How much is a bag of cement right now?
Cement prices move with manufacturing and fuel costs, so no honest supplier keeps a fixed price on a website all year. That's why we confirm today's price when you ask. Send a WhatsApp message or use the quote form and we'll reply with the current price per bag — plus your bulk rate if you're ordering in volume. Our price list page gives you an indicative figure for planning.
What cement grades do you stock?
Our main range:
- CEM I 42.5N — high early strength for structural concrete: foundations, columns, beams, suspended slabs.
- CEM II 32.5N — general purpose for blockwork, plaster, screeds and everyday concrete.
- Masonry & plaster cement — blended for easier, smoother block laying and rendering.
- White cement, rapid-set and waterproof options — available on request.
How do you store your cement?
Off the floor, under cover on pallets, and rotated so older stock always leaves first. Cement that's exposed to moisture goes lumpy and loses strength — so proper storage isn't a detail to us, it's the product. When your bags arrive, they're soft and fresh.
How do you help me estimate how much cement I need?
Send us the dimensions of your slab, wall, floor or foundation and describe the work. We'll help you work out realistic quantities of cement, sand and aggregates for the job — so you don't over-buy (tying up cash) or run short (stopping the pour). It's free advice from people who know how sites run.
Can you supply things not listed on your site?
Often, yes. We regularly source materials beyond our standard range — specialist cements, lime, steel sizes, blocks and paver types. Tell us what your project needs and we'll either supply it or point you to a supplier we trust.
Money matters, made simple
How do I pay for my order?
We accept cash, bank transfer and mobile money. Your order is confirmed once payment (or an agreed payment arrangement) is in place. We'll send you the correct payment details with your quote — and if anyone ever contacts you asking for payment to a different account, verify with us on our published number first.
Can I open a trade account for my building company?
Yes. Contractors, developers and hardware shops can open a trade account for:
- Agreed bulk rates locked where possible for your project
- Priority stock allocation
- Consolidated monthly invoicing across multiple sites
- A single point of contact who knows your account
Contact us with your company details and typical monthly volume to get set up.
Do you give discounts for big orders?
Yes — bulk pricing is standard practice with us, not a favour. The rate improves with volume, and it's quoted to you upfront in writing. Hardware shops and contractors buying monthly get the best terms.
Can you hold stock or prices for my project?
For long builds, yes. We can agree project supply terms — holding agreed prices and allocating stock for scheduled deliveries across your programme. This protects your budget from market movements mid-project. Talk to us early with your build programme.
What if my delivery arrives short or damaged?
Count your delivery against the order note when it arrives — our team will wait while you check. If anything is short or damaged, message us straight away with the details and a photo. We verify quickly and correct it with replacement stock or a refund for the missing items. We'd rather fix a problem fast than lose a customer forever.
Do I need to be in the building trade to buy from you?
Not at all. Homeowners, landlords, farmers, churches, schools, NGOs and DIY builders are all welcome. Every customer gets the same courtesy and honest pricing — whether they buy five bags or five hundred.
Question not answered here?
Send it straight to us on WhatsApp or call the office. You'll get a real answer from a real person — usually within the hour during working hours.